Privacy policy

PRIVACY POLICY

Make Up with Relo

Effective Date: 04 June 2026

 1. Introduction

Make Up with Relo ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, contact us, make bookings, visit our website, or interact with us on social media.

 2. Information We Collect

We may collect the following personal information:

* Full name
* Email address
* Telephone number
* Physical address (where required for appointments)
* Booking and appointment information
* Payment information (where applicable)
* Photographs and videos taken during services (with your consent)
* Communications sent via email, WhatsApp, social media, or contact forms
* Website usage information, including IP address and cookies

 3. Purpose of Collection

We collect and process your personal information for the following purposes:

* To schedule and manage appointments
* To provide makeup and beauty services
* To communicate with you regarding bookings and enquiries
* To process payments and issue invoices
* To improve our services and customer experience
* To send marketing communications where you have consented
* To comply with legal and regulatory obligations

 4. Consent

By providing your personal information, you consent to the collection and processing of such information for the purposes outlined in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details provided below.

 5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

* Payment service providers
* Website hosting and technology service providers
* Professional advisors where legally necessary
* Government authorities when required by law

All third parties are required to maintain the confidentiality and security of your information.

 6. Marketing Communications

With your consent, we may send you information about promotions, special offers, and new services.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.

 7. Photography and Social Media

We may request permission to take photographs or videos of completed makeup services for portfolio, marketing, and social media purposes.

No images will be published without your consent.

You may withdraw your consent for future use of your images at any time.

8. Cookies and Website Information

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can manage cookie preferences through your browser settings.

 9. Security of Personal Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Access to personal information is limited to authorised persons who require it for business purposes.

 10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

When information is no longer required, it will be securely deleted or destroyed.

 11. Your Rights

Under POPIA, you have the right to:

* Access your personal information
* Request correction of inaccurate information
* Request deletion of information where legally permissible
* Object to certain processing activities
* Withdraw consent where processing is based on consent
* Lodge a complaint with the Information Regulator of South Africa

 12. Contact Details

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Make Up with Relo
Contact Person: Relo Monatisa
Phone: 072 033 5015
Business Address: CO.SPACE ENREPRENEURS VILLAGE PRETORIA

 13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website and become effective immediately upon publication.

By using our services, you acknowledge that you have read and understood this Privacy Policy.